Get Prompt, Professional Drain Repair in Charleston, SC from Us
If your drains are no longer working as they should, you need the help of a skilled plumber who knows the industry inside and out. If you live in the Charleston, SC area, you need Suburban Plumbing, LLC! We’ve been working with residential drain lines for over 30 years, and therefore can quickly identify the cause of your drainage issues. Our plumbers are licensed, certified, and have the skill and know-how to tackle even the toughest drain repair jobs. You don’t have to put up with poor drainage in your Charleston, SC home any longer—call the trusted experts at Suburban Plumbing today to schedule your drain pipe repair or replacement service!
We’ll Address Your Drainage Issues with Urgency and ProfessionalismÂ
There are a number of different things that can damage an underground drain pipe, including…
- Freezing temperatures
- Tree roots
- Clogs/blockages in toilets and sink drains
Even a seemingly minor clog can lead to more serious and costly damage down the line. So, don’t wait—call Suburban Plumbing today. We will arrive promptly at your home, fully equipped to inspect and evaluate the condition of your drains and clear any blockages we may discover.
Count on Us for a High-Quality Drain Pipe Replacement
Replacing the pipes in your home doesn’t have to be a hassle with Suburban Plumbing. We understand that time is of the essence when it comes to drain clogs, which is why we work quickly and efficiently to provide high-quality, long-lasting solutions. If you need expert drain pipe installation service in the Charleston, SC area, contact our team today! We’d be happy to provide you with a free estimate.
Happy Customers
- Suburban immediately replied to my phone message regarding our bathroom renovation and set up a time for an estimate within 48 hrs. Gary was very informative and did a thorough walk-thru of the project. His expertise immediately put us at ease. Estimates are fair and best of all, Suburban Plumbing is local. This company is a "must-call" for your plumbing needs.read moreread less
- Considering the fact that I had all the parts needed to fix my toilet, I feel it was a bit pricey. BUT, my plumber was Jim, and he was very courteous, professional, on time, and worked very quickly. He's the only service man of any kind, that continually cleaned as he went! That meant a lot to me.I would definately recommend Jim, I do not know the other guys in the company.read moreread less
- My ratings are based on a single visit so I cannot necessarily generalize to all plumbing issues being resolved as satisfactorily. That said, I am relieved that we may have finally found a reliable plumber for any future needs. They serviced our tankless water heater and made it a point to explain what they did, went so far as praise the quality of system installed (our home is 2.5 years old) and let us know that we likely have nothing to be concerned about as far as its overall functioning.read moreread less
- I needed to replace our very old water heater before it quit working altogether. I found Suburban Plumbing through Home Advisor. Gary called me within 15 minutes after I submitted the quote request. He and his partner were nearby and got here very quickly. They checked things out and gave me a quote. I had previously spent time checking prices and getting ballpark figures from friends on what the total bill might look like, so I knew I was getting a fair price. Less than 3 hours later, a new hot water heater was installed and working. They were fast, efficient, and friendly, answering all my questions. I doesn't get any better than that, and I will definitely be doing business with the company again.read moreread less
- This was a difficult job with a lot of unknowns for a 70 year old house. What started as a clogged toilet/bath turned into replacement pipes and pumping out and filling in old, old septic tanks that have not been used for over 40 years. I was kept informed every step of the way. Each process fully explained, including costs involved. Very personable, neat and professional and I would highly recommend them to anyone needing their services. I plan on using them in the very near future.read moreread less
- The service provided by Rob was excellent at the very least. Answered all of my questions and did a superb job explaining what he was doing and why it was necessary to solve my specific issues, did a very good job getting me the best price for the work. Highly recommend Suburban Plumbing if you enjoy quality service and working with sociable people.read moreread lessFirst class "same day" service! They waited for me to get home for the appointment. The drain was very difficult to clear, but they stuck with it without getting frustrated! They were extremely polite and courteous. They explained each step of the process. They were very careful about cleanliness. I am very happy with the whole process!!read moreread less
- Gary and his assistant arrived on time for both the estimate and the work. They were polite, courteous and did everything they said they would plus they cleaned up the half bath and under the kitchen sink so well you would almost think they had not been here. And for anyone with dogs, my dogs did not even bark at them when they came to do the work and I do believe dogs are a good judge of character.read moreread less
- I had an absolutely wonderful experience with these guys! I had them come out to check on a sink drip and talk about possible future projects. We ended up sitting down and discussing my overall plans and it worked out that I was able to get done several other items within my budget for the one project. They were fast, efficient, and very reasonably priced! I got new shut off valve for the house and on the line from the street, new shut off valves inside for my washing machine hookup and icemaker connection, a garbage disposal and new sink installed and new water lines throughout the house. I love them and would recommend them to anyone looking for dependable, hard workers who you can trust!read moreread less
- After finding a leak, calling another company who did not show or call, I was desperate! From the first contact through completion of the job, each person was pleasant, friendly, helpful and professional! Very impressed with the work and will keep their information for future use!read moreread less
- They are great! I had a leak with a hose for my washer that I needed fixed asap. I contacted them at 10am on a Monday and they came to my house by 1pm. They did great work and are extremely friendly. I will contact Suburban Plumbing for any plumbing needs I have in the future.read moreread less
- I must give this company a glowing recommendation to anyone who is looking for a plumber who does the right thing when nobody is looking. The company replaced a long main sewer line. Suburban was very knowledgeable, professional and friendly, Gary provided an estimate within 24 hrs of initial contact. The bid was competitively priced. Gary was on site and also performed the work. Work was started and completed when promised. The replacement sewer line ran under the length of a gravel driveway. The work was completed timely, minimizing the disruption to vehicle traffic in the driveway. After completing the sewer install, Gary graded the lot and driveway. As the work disturbed the existing driveway, Gary offered to haul new gravel with his equipment. I had new gravel delivered, and Gary returned to the site and spread the gravel after being paid for the job. I am completely satisfied at this point and highly recommend Suburban without reservation. I would definitely use this company in the future.read moreread less
- I loved the way Gary worked, he was very helpful in every detail and he fixed problems while explaining the reasoning behind the repair. I called them just for an estimate and he spend over five hours repairing things that others had done. No questions about who to call the next time for plumbing issues. Thank you very muchread moreread less
- I was going to have my shower repaired but I found out that my water heater was going bad. I got that replaced and a water line to my toilet replaced and a drain line from my kitchen sink. I also got my bathroom sink that was draining very slowly unclogged. He did all the record in record time and did everything to code and by the book which is very important to me. I was so impressed that I purchased the entire home plumbing warranty for my house that, if needed, will save me hundreds in plumbing repair costs. I also got a 10 year parts and labor warranty on my water heater at no cost to me.read moreread lessWhen I spoke with the office they provided a window of several hours for the technician to arrive. They called when Chuck was on the way and he arrived within twenty minutes of the phone call. Chuck was very knowledgeable, competent in his work man-ship. A few nice surprises he took his shoes off so he didn't track in the house and left the shower where the work was done clean. I would definitely recommend and use Suburban Plumbing again. KEEP UP THE GOOD WORK CHUCK!!read moreread less
- Chuck from Suburban plumbing was great. He was very knowledgeable and did not give us any bs answer to our water heater replacement needs. He was the only plumber we got quotes from that gave us a straight, honest, and cost-effective solution to our problem. He also gave us a very decent and competitive rate and although we needed extra materials to finish the installation, he did so without billing us which he didn't have to according to our contract because he was only suppose to provide the labor and us the needed material for the install. If you need an expert, honest, straightforward, and affordable solution to your plumbing, you should consider Chuck and his family run business at Suburban Plumbing. They are good people.read moreread lessSuburban plumbing has helped me greater. Very professional and showed up on time. I had a clogged sink and they were able to fix it right away for a great price. They gave me great tips on how to not let it happen again. I will call them back if I ever have any problems with my plumbing again.read moreread less
- I would not recommend Suburban Plumbing. Gary came out and gave us a quote, and made himself available when we had questions, and to discuss our requests. We were moving toward making a decision on exactly what we wanted done, then Gary told us he would have to come back out and measure the fireplace. He also mentioned that he'd have to remove the marble surround for the replacement job. He couldn't find the exact size, but said he could still switch out the other appliance.*Boy are we glad Gary couldn't find the fireplace, 'cause we just recently did some research and realized all we have to do is pop out the glass and put in an electric log insert!...BY OURSELVES!!! So no extra expense there!*So anyway, my husband was a tad agitated about the measuring being done after the quote was given, and told Gary that we'd probably be looking for someone who could replace both. I wanted to discuss hiring Gary as we had planned, but since it was so late in the evening when we called (which I felt bad about), Gary said he could get the measurements to us the next day. I attempted to contact him the next day at a more decent hour. We never received an email, text, or returned call. If Gary chose not to do the work due to my husband's slight irritation (though my husband never fussed at him), or because of the call at night, that's fine. However, I don't understand him not relaying this to US..And knowing I was trying to get everything scheduled and waiting for his response... On their site, they boast of having great communication and operating in integrity. I don't see that implemented at this point. ALL WE NEEDED WAS FOR GARY TO COMMUNICATE THAT HE NO LONGER WANTED TO WORK WITH US! THAT'S ALL!! Unfortunately, I would not recommend this company.read moreread lessYesterday evening a hose busted under my raised back porch due to freezing temperatures here in Charleston. After cutting off the main line I called Suburban Plumbing. They arrived timely; however I was quoted $385.00 to cap off the hose. I complained that this sounded too high but was not offered any reduction. I felt I had no choice with the temperature dropping back to freezing. It took him no longer than five minutes of labor and the price of a hose cap. I will never use this plumbing service again as they take full advantage of a bad situation. As consolation I was told that he would give me half off what I already paid to replace the lines once the weather thawed. I think I'll get a plumber that doesn't rip folks off the first time.read moreread lessTook advantage of my situation, Military out of town with a tenant in my home and needing a simple water line repair during normal business hours. Hole was already dug for them, took approx 45 min to repair which includes going to store for parts. Charged $485 for job and left without even covering the hole back up. Would not recommend this company simply because they took advantage of a bad situation.read moreread less
- Received a phone call from Gary minutes after requesting a quote.He was very polite and professional.Made appt.for the next day....Gary called to see if he could come earlier than planned.This is unheard of these days!!We have never had such great service from a company.Gary completed our job in just a couple hours.Thank-you we are so glad you were the one to respond.read moreread less
- My well pump broke in January of 2018. They replaced the pump ($2717.50). It broke again the next week, so they replaced the tank and pressure switch ($1850.00 more). It broke again the next week. They came out and rewired it. It broke again a few months later. They came out and rewired it again and explained that there was a bad splice in the wire. It worked for about 6 months before breaking again. I hired another company to fix the pump. The new company discovered that the pump installed was 1/2HP and the well requires 1HP. They also noted that subterranean wire was used in the well rather than submersible wire. They replaced the pump, wire and pressure switch (all for $1000). No response from Suburban Plumbing regarding my complaint that they charged $4500 for a job that never really fixed my well pump. I am really discouraged and disappointed in the work (both diagnostic and installation) by Suburban Plumbing.read moreread lessDon't hire. They evaluated and quoted me $844 then went to $2,044 and the final bill was $2,812. Two supervisors kept asking me to pay them in cash. One man did all the work with another man supervising. Another crew showed up and sat around patio furniture in the backyard smoking cigarettes. They evaluated and knew exactly what needed to be done when they quoted me the $844 and did not Have to do anything other than that.read moreread less
- First class "same day" service! They waited for me to get home for the appointment. The drain was very difficult to clear, but they stuck with it without getting frustrated! They were extremely polite and courteous. They explained each step of the process. They were very careful about cleanliness. I am very happy with the whole process!!read moreread less
- I had used this company before, so when a pipe in my garage developed a pin prick leak, I called them again. An 8 inch section of copper pipe was replaced with something else with fittings on each end. The repair took about 10 minutes and I was charged $485. Seems very excessive, right? This was not an emergency and not after hours. I will never use Suburban again.read moreread less
- I must give this company a glowing recommendation to anyone who is looking for a plumber who does the right thing when nobody is looking. The company replaced a long main sewer line. Suburban was very knowledgeable, professional and friendly, Gary provided an estimate within 24 hrs of initial contact. The bid was competitively priced. Gary was on site and also performed the work. Work was started and completed when promised. The replacement sewer line ran under the length of a gravel driveway. The work was completed timely, minimizing the disruption to vehicle traffic in the driveway. After completing the sewer install, Gary graded the lot and driveway. As the work disturbed the existing driveway, Gary offered to haul new gravel with his equipment. I had new gravel delivered, and Gary returned to the site and spread the gravel after being paid for the job. I am completely satisfied at this point and highly recommend Suburban without reservation. I would definitely use this company in the future.read moreread less
- The two technicians were very professional, highly knowledgeable, and generous with their time in explaining the issue and what was needed to complete the project. They worked diligently and skillfully. I was so impressed with them that I immediately suggested another plumbing project that I had been wanting done and just kept putting off. Their explanation of the work required for that project coupled with the reasonable pricing and immediate scheduling of that project has truly made me a happy customer. I will always get my future plumbing needs provided by Suburban Plumbing. Thank you for renewing my faith in good customer service. Loretta H.read moreread less
- showed up on time, were pleasant and finished the repair in under 1 hour ( which included running to Lowes for a part) but honestly $572 for an outside faucet ,2" of PEX and a crimp ! The repair itself really looks like my son-in-law did it and he really is not handy but at least it does not leak and I have running water again. If I had more time I would have waited until the next day ( as it was 4 pm when the faucet broke and I had to shut off water) and called other plumbers .read moreread lessJim and his coworkers did excellent work replacing all water lines under and into house as well as making other necessary repairs. They were prompt, cleaned everything when they finished, and accommodated us in getting correct toilets for our elderly mother. Their prices were very reasonable for everything they did. They are honest, pleasant to work with, some of the best workers we have used after many years of hiring contractors and using various repair services. Highly recommend them!read moreread lessCalled Suburban Plumbing, and they came right away to fix my water heater. Clean, Friendly, great price. Used them a second time for leak in my Bathroom, They are my go to people from now on.read moreread less
- Gary was the technician. He was very polite and professional. He gave me a quote before any work was done and checked all my other plumbing before leaving.read moreread lessTwo gentlemen showed up within the hour and quickly cleared the toilet. They said it was very minimal and quick and didn’t charge me. I call that honesty and integrity.read moreread lessGary Miller and Rob did GREAT! Work. Honest men that give you their best.read moreread less
- Great job was professional and very quickread moreread lessWork was completed in a timely manner!read moreread lessServices were performed in a timely efficient manner.read moreread less
- They do excellent work. They're really friendly and nice people. They make sure their work is done correctly, they double check everything. They asked if I needed help with anything else as well.read moreread lessEverything was done without a hitch.read moreread lessGreat! Honest and pleasant experience!read moreread less
- The tech performed the work. He was punctual, courteous and professional.read moreread lessWork performed has planned also did inspection of plumbing in the house and provided recommendationsread moreread lessThe plumber who came in knew what he was doing. He explained the details and did the job to the complete satisfaction.read moreread less
- Not the cheapest company but I will continue to use them for their integrity and reliability.read moreread lessExcellent . Had all the necessary work related equipmentread moreread lessVery professional workmanship. A question over the full price was quickly resolved.read moreread less
- Serviceman was in and out in 5 minutes and fixed the leak.read moreread lessGreat. They are knowledgeable, efficient, and do great work. Creative problem solvers and very thorough. Good at communication, and always available by phone.read moreread lessRepair went fine. Reviewed issue and completed estimate for repairs. Reasonable price so repairs were done. Excellent clean upread moreread less
- It was fine. He repaired a sink, installed a new toilet. He did several things that we needed to do but I can not remember. I just remember that I was satisfied. The interactions with them were good. The work was fine. There was no extra charges.read moreread lessGreat. Very polite and fast. Let me know what was wrong​ & how to repair before performing work.read moreread lessIt went great. He was flexible, experienced, and easy to work with. Very happy with the end result. Was a quick installation to boot!read moreread less
- Reliable, prompt, and solid work (as usual). One of the owners did the work with an apprentice, which I think is great. Inspires confidence in the job done. I highly recommend Suburban.read moreread lessIt went terrific! I felt lucky to have such a blessing in contracting with Suburban Plumbing. I had 5 rooms worked on, including 2 complete bathroom redos. I can't say enough words to describe their many kindnesses. I highly recommend them. THANKS GUYS!!read moreread lessCharles and his son were very professional, and did high quality work, and left the house clean at the end of each day.
I hired suburban plumbing to replace a exterior faucet on a 1950's house that I had just purchased, and checkout some mold under one sink, along with odd odors. Charles found that I had a cracked sewer line under the house, and numerous other plumbing issues that needed to be repaired.read moreread less - I used Suburban Plumbing for plumbing services. There were a whole bunch of things that they identified that were done improperly by the people that flipped the house before we bought it and we ended up spending right around $2500 total. It was additional work replacing a faucet that was bad, replacing a off that were not done properly and were leaking and things like that. But the initial water heater flushing and survey of everything was done I thought very well, very professionally and it was good.read moreread lessIt was excellent. The guy was really great. When I bought this house a few years ago the toilet was really wiggly. Over the years it got worse and the toilet started running 24/7. They guy had to take the toilet off, replace a pipe, and replace a bolt that had broken because the toilet had been so wiggly. Before he came, you couldn’t use the toilet at all. He did this huge repair in less than 2.5 hours. He also told me about a fix I could do with $3 part from Lowes instead of trying to charge me more to do it. I couldn’t be happier. The price seemed fair, I was hoping it wouldn’t be more so I was very satisfied.read moreread lessIt was excellent. The guy was really great. When I bought this house a few years ago the toilet was really wiggly. Over the years it got worse and the toilet started running 24/7. They guy had to take the toilet off, replace a pipe, and replace a bolt that had broken because the toilet had been so wiggly. Before he came, you couldn’t use the toilet at all. He did this huge repair in less than 2.5 hours. He also told me about a fix I could do with $3 part from Lowes instead of trying to charge me more to do it. I couldn’t be happier. The price seemed fair, I was hoping it wouldn’t be more so I was very satisfied.read moreread less
- Made the appointment with Amy and told her exactly what I was needing to have done. The appointment time was between 12:30-3:30PM on a Tuesday afternoon. Chuck (business owner) was assigned to my job. My husband was home to let Chuck in. He was on time for the appointment, which is always a plus in my book! After being shown what the job was, he informed us that it would cost us an additional $169 to do the job. I spoke with Chuck on the phone and was able to knock it down to $100. The deal I paid for as a member of Angie's List was $39 for a $100 worth of work and then had to pay an extra $100 to swap out a kitchen faucet that took only 45 minutes to do was a bit much in my opinion. Had no choice but to pay it because I don't know how to do plumbing myself. Chuck was a very nice guy and professional, but I feel that I was price gouged because it was a small job.read moreread lessVery pleased with Suburban's service. Professional, prompt, friendly. The owner suggested (with no sales pressure) some options for other plumbing improvements (on-demand water heater) and gave me a written estimate before they left. I would not hesitate to hire this company again.read moreread lesssuburban did a great job but charged me more than originally negotiated because there were a number of extra emails and calls related to this project. The plumber also went and picked up the bathtub walls from lowes. I wasn't aware they were going to charge extra for this so I was a little surprised at the extra fee but over all great experienceread moreread less
- The provider was very reliable and professional and did excellent work. I will use this provider again for plumbing.read moreread lessEverything went well. On time, replaced old faucet, checked pipes for good flow in all lines after replacement of new faucet. Would definitely use them again.read moreread lessGreat. One valve needed work going into the wall, no additional charge. The water heater is similarly working fine and is now up to code. And he came back the next day to install a stainless wrapped hose for the ice maker in the refrigerator.
Just a hot water tank flush, I thought. He immediately pointed out water around the tank base, it had begun leaking. Manufacturer shipped a new water heater. It was then Installed by Suburban, with PROPER hose routing, a new replacement expansion tank and a new catch pan. I also had them replace EVERY plastic shut off valve with a solid metal quarter turn shut off, 11 of them. Gary and Paul were both friendly and professional. I am very satisfied.read moreread less - The guys that came out were on time and very knowledgeable and courteous. I purchased the lifetime protection plan from them because of how professional the entire experience was. I highly recommend them.read moreread lessShowed up and rang doorbell at 9:58am with an appointment time of 10am...shocked because I have never had a plumber on time...explained what I needed fixed and he went right to it...20 minutes later, leak was fixed and went on his marry way after explaining what he did...no problems since.read moreread lessThey were pretty good but they couldn't install the faucets because they had to do some modification to the paths underneath. It ended up costing me about $242 more. I paid $242 extra. They had to replace the water lines through foundation holes because it wasn't the proper fit for the spigot. They had put another spigot on if they could screw the faucet on to. While they were here, I said to go ahead and do it. They did really good service. It was just there was an added cost. I wasn't happy about the $242 but I wanted it to have it done. If they could have done what they advertised before, it could have been great but they couldn't. I would use them in the future.read moreread less
- Excellent on all counts. Chuck was punctual, upbeat, pleasant and helpful in identifying problems with my plumbing that I wasn't aware of.read moreread lessCharles and Ryan were great. They arrived on time, gave me a full assessment of the work needed along with an estimate, and completed the job quickly. They cleaned everything after they finished and the toilet works perfectly. Would definitely recommend them to anyone.read moreread lessTechnician was very prompt and knowledgeable about the job. Worked independently and professionally. Very neat and cleaned up worksite efficiently. I would definitely call this company again.read moreread less
- Replaced outdoor faucet. Arrived in a timely manner to assess faucet. Had to leave to go buy a replacement part. Service provider was very professional and spent almost 2 hrs to make sure job was done correctly without additional charges. Would definitely use this company again.read moreread lessThe first task that Chuck tackled was to fix the leaking faucet in my master bathroom. He determined that the cause of the leak was the water hot/cold adjuster located between the shower head and faucet. Due to washers that were old and needed replacing, he knew exactly what to look for and found it at Home Depot. Once it was installed, and the water drained from the pipe, the faucet no longer had drip! What a huge, huge relief! The drip, drip, drip would no longer keep me up at night!!!! The next project Chuck tackled was determining that the water temperature within the guest bathroom faucet needed to be adjusted so that the shower would maintain the desired hot/cold ratio, rather than cooling off after only two minutes in the middle of taking a shower. It was corroborated today, by a family member, that the temperature did not fluctuate and was working perfectly! Another huge relief! The third project which Chuck tackled was to flush the 50-gallon hot water heater. He showed us how the flushing action was releasing an amazing amount of calcium! His recommendation was that at some point we install a water treatment system to prevent calcium build and avoid additional plumbing issues in the future. He also explained and showed us how the connections were beginning to corrode, and the how various hoses had been incorrectly assembled. I had no idea! So he gave me a price to get that done as well. Bonus: Chuck was kind enough to take a look at the kitchen faucet which he showed us also had calcium buildup. He blew it out as much as he could - no high tech tool needed! (smile) It did actually make the faucet once again run in a steady stream. Bottom line: When Chuck explained the benefits of the Lifetime Protection Plan, and that it was only $350.00, After a moment's thought about everything he had already accomplished, I decided to go ahead and purchase it. This includes a whole house inspection every 6 months, and a 15% discounted pricing to repair any issues that are evident during this time. Being an older house (built in 1988), the potential for serious plumbing issues is quite high, so this Protection Plan really does give me a 'warm and fuzzy' about the purchase. Additional note: It is difficult in this day and age to find someone who has integrity, and can build a trust relationship just by doing his job well and doing it right the first time. I feel very thankful that Chuck was the one who came into our home, and we plan to call on Chuck and Suburban Plumbing, as needed, for many years to come. No one else will do.read moreread lessSuburban Plumbing and Solar came out and checked my house to see if solar was going to work for my home. They suggested to me how much money i would be saving on my power bill. ?They were very professional and very helpful . ?A few days after they were done they came back out to check on me to see if i was happy with the solar system . I am very happy with it and have ?already saved money with it. Thank you .read moreread less
- Suburban Plumbing came out to look at an outdoor spigot which has been leaking on me for a good year or more. I purchased a deal on Angie's List to replace outdoor spigots for roughly $50 and had intended on using that to replace the leaky one. The plumber showed up on time and determined very quickly that the leak was simply due to a loose packing nut. He fixed the issue with a few turns of a wrench (boy did I feel silly). I was not charged anything for the service and it took a matter of minutes. I will definitely be calling them back when I have some real work which needs to be done.read moreread lessChuck came a little earlier than our appointment time, after calling to see of that was ok. He was very knowledgable and took care of the problem in a relatively short time. He was very professional, showing me the problem and explaining home was going to fix it. When finished, he cleaned up the mess left behind. I would be happy to use this company again.read moreread lessChuck replaced the shut off switch with a one touch emergency water shut off with no burst braided stainless steel supply line. Said it would gives you instant control for service or unexpected water leaks. This will have to serve as a bandage until I can afford a new toilet. Also, he looked into the pressue until and discovered that the valve/gaskins inside were terribly worn. Suggested I could purchase a kit and rebuild the unit OR buy a standard toilet; said it would be cheaper to replace the toilet with a standard. He actually called around to vendors and did pricing all the time while I listened over speaker phone. Chuck also offered his company's services to install the new toilets if I purchased them from elsewhere. -- Awesome Service! Awesome Technician! About pricing - I could not believe that the type of shut off switch was over $100 (that's with the $50 Angie's List discount)! He mentioned a warranty on this part, but I don't see that in my receipt -- I should have specified this but typically, I would expect this to be printed out on the receipt. Chuck was the best!
The tech, Chuck, checked out my existing pressure assisted toilet because it was continually running water. He had to make a determination as to whether the pressure problem was because of faulty parts. In order to make this determination, he discovered that the on/off valve was frozen -- locked over time because of age (17 years) and pressure build up and it could not be removed. In order to avoid water goosing everywhere, he turned the water off in the entire house.read moreread less - The communication from this company was excellent! Within hours of purchasing the deal on a Sunday they were in touch to schedule an appointment! Two professional and courteous young men showed up to complete the job. They were very competent and got right to work on the problems we were having. Everything looked great and worked perfectly when they were done! I wouldn't hesitate to use them again if necessary!read moreread lessThe initial visit was general plumbing maintenance and repair. However, Charles performed a plumbing inspection on the entire house and discovered our water heater was leaking and beyond repair (dangerously). I now have a wonderful new tankless water heater and hot water all the time! | |Charles and Ryan were professional and called when they were delayed on another job to let me know. They stayed late on a Friday night to get my new water heater installed.read moreread lessDid a fine job installing new faucet and hook up dishwasher and disposal. He was patient with us as we retrieved a needed part of the old sink that had been removed when old granite and sink the day prior. Plumber found vales were leaking found supplies at local store and repaired all spending several hours in all. He was extremely easy to work with and the work seems top notch (limited plumbing knowledge.) We'll call Suburban Plumbing in the future,read moreread less
- Chuck & his team came promptly for the initial inspection & water heater flush on 2/12. Inspection yielded several issues with corroded & leaky pipes & fittings. Upon further consultation, we decided to opt for a complete plumbing refit, which we thought would be beneficial to any buyer as we are selling our house soon. The work started on the 16th & was completed on the 19th. It involved a lot of noise, & nearly constant going in & out of the house. Chuck & his team of Chris & Ryan were constantly apologizing for the noise and were conscious to shut doors quietly & remove their shoes every time they entered the house. One of the fittings in an upstairs tub/shower was not properly secured, & when the water was turned back on, it caused a leak damaging the ceiling below. They cleaned up the water, & immediately called a contractor to assess the damage & repair. Once the ceiling was completely dry (about 12 days later), the contractor returned & repaired the ceiling to our satisfaction. One of the positive things that caught our attention when we first started talking with Chuck about this project was his professionalism, and how he was training another young man in the business. His is a plumbing family - dad is owner of Suburban Plumbing as was grandfather before - so it is important to him to find others who will continue the quality of service & attention to detail that Chuck adheres to. Their work is all warranted. Very good experience.read moreread lessWe had to have other contractors come in and fix their work. Everything they did was a mess and not up to code. It cost me another 8 grand to fix what they did and then finish the work. We did not realize we were being taken advantage of until we had to correct the work they did. They did not give us the shower head we asked for, advised us to get an installed the wrong kind of tub spout, the spout they installed was for a hot tub. Placed the light switch dangerously close to pipes, all around a hot mess. SO much more than I can list.read moreread less
- I hired them and my wife oversaw the ir work. As always, one must be careful who you let come into your home. They presented her with several options which she made up her mind to take care of. I must remind you that this event took place during the pandemic. My daughter oversaw their attire and was pleased.. They performed their Duties well and we would certainly hire them again.read moreread less
- They installed new water and drain lines for a new vanity in our master bathroom. Then they took out the old drain and water lines from the location of the previous vanities . Outstanding work and at a fair price. One company that I contacted wanted 50% down just to schedule the work. Suburban didn?t ask for payment until the job was done.read moreread less
- I needed to replace our very old water heater before it quit working altogether. I found Suburban Plumbing through Home Advisor. Gary called me within 15 minutes after I submitted the quote request. He and his partner were nearby and got here very quickly. They checked things out and gave me a quote. I had previously spent time checking prices and getting ballpark figures from friends on what the total bill might look like, so I knew I was getting a fair price. Less than 3 hours later, a new hot water heater was installed and working. They were fast, efficient, and friendly, answering all my questions. I doesn't get any better than that, and I will definitely be doing business with the company again.read moreread less
- One of the owners of this plumbing company is not trustworthy, he tells you that he is going to do something, but does not keep his word. I used to deal with Charles one of the owners, he was a little rough around the corners, but he kept his word, unlike the G. I bought a lifetime service contract with them, and payed up front (don't know if that is legal), so I guess I'm stuck with them, they do not even have the courtesy of return your phone calls.read moreread lessMy well pump broke in January of 2018. They replaced the pump ($2717.50). It broke again the next week, so they replaced the tank and pressure switch ($1850.00 more). It broke again the next week. They came out and rewired it. It broke again a few months later. They came out and rewired it again and explained that there was a bad splice in the wire. It worked for about 6 months before breaking again. I hired another company to fix the pump. The new company discovered that the pump installed was 1/2HP and the well requires 1HP. They also noted that subterranean wire was used in the well rather than submersible wire. They replaced the pump, wire and pressure switch (all for $1000). No response from Suburban Plumbing regarding my complaint that they charged $4500 for a job that never really fixed my well pump. I am really discouraged and disappointed in the work (both diagnostic and installation) by Suburban Plumbing.read moreread less
- I needed to replace our very old water heater before it quit working altogether. I found Suburban Plumbing through Home Advisor. Gary called me within 15 minutes after I submitted the quote request. He and his partner were nearby and got here very quickly. They checked things out and gave me a quote. I had previously spent time checking prices and getting ballpark figures from friends on what the total bill might look like, so I knew I was getting a fair price. Less than 3 hours later, a new hot water heater was installed and working. They were fast, efficient, and friendly, answering all my questions. I doesn't get any better than that, and I will definitely be doing business with the company again.read moreread lessI would not recommend Suburban Plumbing. Gary came out and gave us a quote. He made himself available when we had questions and wanted to discuss our requests. We were moving toward making a decision on exactly what we wanted done, then Gary told us he would have to come back out to measure one of the appliance to be replaced. He couldn't find the exact size we needed, but said he could still switch out the other appliance. My husband was a tad agitated about this having to be done after the quote was given, and told Gary that we'd probably be looking for someone who could replace both. I wanted to discuss the measurements, and hiring Gary as we had planned, but since it was so late in the evening when we called (which I felt bad about), Gary said he could get the measurements to us the next day. I attempted to contact him the next day at a more decent hour. We never received an email, text, or returned call. If Gary chose not to do the work due to my husband's slight irritation (though my husband never fussed at him), or because of the call at night, that's fine. However, I don't understand him not relaying this to US..And knowing I was trying to get everything scheduled and waiting for his response... On their site, they boast of having great communication and operating in integrity. I don't see that implemented at this point. ALL WE NEEDED WAS FOR GARY TO COMMUNICATE THAT HE NO LONGER WANTED TO WORK WITH US! THAT'S ALL!! Unfortunately, I would not recommend this company.read moreread less
- Chuck from Suburban plumbing was great. He was very knowledgeable and did not give us any bs answer to our water heater replacement needs. He was the only plumber we got quotes from that gave us a straight, honest, and cost-effective solution to our problem. He also gave us a very decent and competitive rate and although we needed extra materials to finish the installation, he did so without billing us which he didn't have to according to our contract because he was only suppose to provide the labor and us the needed material for the install. If you need an expert, honest, straightforward, and affordable solution to your plumbing, you should consider Chuck and his family run business at Suburban Plumbing. They are good people.read moreread less
- Install or Replace a Bathtub We had to have other contractors come in and fix their work. Everything they did was a mess and not up to code. It cost me another 8 grand to fix what they did and then finish the work. We did not realize we were being taken advantage of until we had to correct the work they did. They did not give us the shower head we asked for, advised us to get an installed the wrong kind of tub spout, the spout they installed was for a hot tub. Placed the light switch dangerously close to pipes, all around a hot mess. SO much more than I can list.read moreread less
- Install, Repair or Replace Plumbing or Fixtures I hired them and my wife oversaw the ir work. As always, one must be careful who you let come into your home. They presented her with several options which she made up her mind to take care of. I must remind you that this event took place during the pandemic. My daughter oversaw their attire and was pleased.. They performed their Duties well and we would certainly hire them again.read moreread less
- Install, Repair or Replace Plumbing or Fixtures They installed new water and drain lines for a new vanity in our master bathroom. Then they took out the old drain and water lines from the location of the previous vanities . Outstanding work and at a fair price. One company that I contacted wanted 50% down just to schedule the work. Suburban didn?t ask for payment until the job was done.read moreread less
- Repair a Tankless Water Heater System My ratings are based on a single visit so I cannot necessarily generalize to all plumbing issues being resolved as satisfactorily. That said, I am relieved that we may have finally found a reliable plumber for any future needs. They serviced our tankless water heater and made it a point to explain what they did, went so far as praise the quality of system installed (our home is 2.5 years old) and let us know that we likely have nothing to be concerned about as far as its overall functioning.read moreread less
- Install or Replace a Water Heater They did a thorough job and very professional. This was a Friday morning at 8:30 and by 9:30 were on site. I called Dell plumbing Thursday night and just got a return call on Monday so I was pleased with Suburban s prompt service. They wanted my business and proved it.read moreread less
- Install, Repair or Replace Plumbing or Fixtures Jim was so kind and understanding. And he was able to come soon after I called. I was/am so thankful because it put my tub back in operation at a time when a hot bath at night is one of he few pleasurable things right now. The whole experience was a godsend.read moreread less
- Install, Replace or Repair a Main Water Pipe Received a phone call from Gary minutes after requesting a quote.He was very polite and professional.Made appt.for the next day....Gary called to see if he could come earlier than planned.This is unheard of these days!!We have never had such great service from a company.Gary completed our job in just a couple hours.Thank-you we are so glad you were the one to respond.read moreread less
- Repair or Service a Well Pump My well pump broke in January of 2018. They replaced the pump ($2717.50). It broke again the next week, so they replaced the tank and pressure switch ($1850.00 more). It broke again the next week. They came out and rewired it. It broke again a few months later. They came out and rewired it again and explained that there was a bad splice in the wire. It worked for about 6 months before breaking again. I hired another company to fix the pump. The new company discovered that the pump installed was 1/2HP and the well requires 1HP. They also noted that subterranean wire was used in the well rather than submersible wire. They replaced the pump, wire and pressure switch (all for $1000). No response from Suburban Plumbing regarding my complaint that they charged $4500 for a job that never really fixed my well pump. I am really discouraged and disappointed in the work (both diagnostic and installation) by Suburban Plumbing.read moreread less
- Install or Replace a Water Heater I needed to replace our very old water heater before it quit working altogether. I found Suburban Plumbing through Home Advisor. Gary called me within 15 minutes after I submitted the quote request. He and his partner were nearby and got here very quickly. They checked things out and gave me a quote. I had previously spent time checking prices and getting ballpark figures from friends on what the total bill might look like, so I knew I was getting a fair price. Less than 3 hours later, a new hot water heater was installed and working. They were fast, efficient, and friendly, answering all my questions. I doesn't get any better than that, and I will definitely be doing business with the company again.read moreread less
- Install, Repair or Replace Plumbing or Fixtures Almost immediate response at 10:30 pm for a non emergent call. Made appt. for next day, agreed on price and they did a nice job. Cleaned up their mess. Good stuff. A little pricey but good products and quick service come at a price. Thanks.read moreread lessInstall, Repair or Replace Plumbing or Fixtures This was a difficult job with a lot of unknowns for a 70 year old house. What started as a clogged toilet/bath turned into replacement pipes and pumping out and filling in old, old septic tanks that have not been used for over 40 years. I was kept informed every step of the way. Each process fully explained, including costs involved. Very personable, neat and professional and I would highly recommend them to anyone needing their services. I plan on using them in the very near future.read moreread less
- Clear a Clogged or Slow Drain Don't hire. They evaluated and quoted me $844 then went to $2,044 and the final bill was $2,812. Two supervisors kept asking me to pay them in cash. One man did all the work with another man supervising. Another crew showed up and sat around patio furniture in the backyard smoking cigarettes. They evaluated and knew exactly what needed to be done when they quoted me the $844 and did not Have to do anything other than that.read moreread less
- A leak in my ceiling, sheet rock was coming down over my bed. I looked up emergency plumbing and Suburban plumbing answered their phone when nobody else would. Jim the owner came out within a hour. Turned out my pipe was recalled he fixed the leak for free and began repiping my house the next day. With a life time warranty and a free emergency repair, very professional, clean work and new pipes within two days. I was only without water one of those days.I highly recommend this company.Since than I have had other issues and had them fix them all. Its nice to find a good and honest plumber. I'm keeping them.Thanks Jimread moreread lessCharles M.12/02/2022